problem

[holzerinho]

Hello
I can not make the continuation of the monitor
when connected, it displays a black screen, but does not transmit an image. Only the picture on the Windows tab below changes.
Screen mirroring works fine, the only problem is with the extension.
Please help me

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[spacedesk Nicole]

Hi @holzerinho,

On your screenshot, there is a mouse cursor. Were you able to move it around?
Did you also try to move a window to the extended display?
Do you have another client machine where you can try to connect and extend?

For further analysis, please send us the diagnostic logs for this issue:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[holzerinho]

the mouse cursor is from the laptop itself. The picture is not transmitted, you cannot control the monitor. Black screen, only the icons in the tab bar at the bottom will change

[holzerinho]

the next error lights up for a second, after which it disappears

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[holzerinho]

I disabled firewall

[holzerinho]

Logs

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[holzerinho]

++++

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[spacedesk Nicole]

Hi @holzerinho,

Can you please send the diagnostic files generated by spacedesk Console?
Based on spacedeskDiag-1.txt, folders are C:\Users\holzerinho\Desktop\2022-01-07-153240-spacedeskRuntimeDiagnostics and C:\Users\holzerinho\Desktop\2022-01-07-153404-spacedeskRuntimeDiagnostics.

Please right-click on the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[holzerinho]

Ok

[holzerinho]

++

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[spacedesk Nicole]

Hi @holzerinho,

Thank you very much for the files.
We will let you know once we released a new version with a potential fix.

[holzerinho]

the problem is irrelevant
difficulties were local
Thank u

[Author]

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