Forum › Forums › spacedesk Discussions › Not recognizing iPad USB

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  • May 22, 2024 at 2:26 am #26966
    dougw03
    Participant

    I am using a 2018 iPad Pro with a Windows 11 Machine connected via USB. Every now and then SpaceDesk cannot detect my Windows machine. IpadOS detects the machine because I get the prompt to enter my passcode. However SpaceDesk hangs on the connection page. I’ve tried force closing the app and unplug/replug USB but no luck. The only way to get SpaceDesk to detect the iPad is to power cycle my iPad. Any ideas?

    May 22, 2024 at 5:38 am #26970
    spacedesk Nicole
    Keymaster

    Hi @dougw03,

    is this happening on latest spacedesk Driver v2.1.19 and latest spacedesk iOS viewer?
    Have you tried to toggle (uncheck->check) the Communication Interface “USB Cable iOS” check box in the spacedesk Driver Console?

    May 22, 2024 at 12:21 pm #26973
    dougw03
    Participant

    Hi Nicole, yes I confirmed latest SW on both machines. Are you saying next time this happens then toggle the checkbox and see if that resolves it instead of rebooting my ipad?

    May 23, 2024 at 1:15 am #26975
    spacedesk Nicole
    Keymaster

    Hi @dougw03,

    yes, that might resolve the issue.
    Looking forward to your feedback.

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