My tablet does not find my laptop

[billpo]

Hello, I download the app and the driver I try to find out my laptop but nothing. I put my IP and its loading and do nothing.
What can I do?
Thanks!

[spacedesk Lea]

Hi @billpo,

Are both laptop and tablet connected on the same local area network?
Do you maybe have VPN (Virtual Private Network) enabled?

For assistance Please refer to the Troubleshooting Network Connection chapter in our spacedesk user manual https://forum.spacedesk.netuser-manual/.

For further analysis, could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

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