Forum › Forums › spacedesk Discussions › Mouse freeze on primary device
- This topic has 11 replies, 4 voices, and was last updated 2 years ago by
spacedesk Lea.
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AuthorPosts
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March 31, 2022 at 7:57 pm #7138
MdA
ParticipantAfter installing SPACEDESK DRIVER SOFTWARE for Windows PRIMARY PC (server) on a Windows 10 PC and then connecting from the second device (fire tv stick), the mouse will be disabled on the Windows PC. But I want to use the TV only as a 2nd screen (pure display without inputs). How can I prevent the mouse from being disabled on the Windows PC?
Version PC: Beta RC v1.0.37
Version Fire TV Stick: Android App v0.9.95Windows Firewall Rule allow for spacedesk
All devices are in the same network (192.168.xxx.xxx)April 1, 2022 at 1:40 am #7145spacedesk Lea
KeymasterHi @mda,
Thank you very much for the feedback.
We have checked this issue and so far we have never experienced a mouse freeze on primary machine upon spacedesk connect.Maybe disabling all remote input on your viewer app might help.
Please try to disable it in your Android Viewer app settings -> Input devices, just uncheck the touchscreen and pen input box before connecting.
Then let us know your result.April 3, 2022 at 7:07 pm #7151MdA
ParticipantOK, I have disabled all input devices. The mouse freezes as soon as I connect via the Android app. After I manually disconnect, the mouse becomes usable again.
April 4, 2022 at 1:25 am #7155spacedesk Lea
KeymasterHi @mda,
To further analyze the issue, could you please send us the diagnostic logs for this issue.
Please follow the steps below:
– open spacedesk Driver Console in your primary machine
– go to Diagnostics, if DebugView is Unavailable, download it first
– switch Diagnostic Collection ON
– connect the viewer app to reproduce the mouse freeze, then disconnect after a few seconds (~10sec)
– switch Diagnostic Collection OFF
– click Save All Information
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.May 5, 2022 at 2:52 pm #7854GarrettPatton
ParticipantYou can connect your TV and PC via HDMI.
August 14, 2022 at 7:16 am #8740Nirbhay
ParticipantHi Spacedesk Lea,
I am also facing the same issue as @MdA. As soon as I connect with my mobile phone with the computer the mouse stops working. After disconnecting it works fine.
Here is my configuration.Windows 10 Home Version: 10.0.19044 Build 19044
Spacedesk Driver Console version: BETA RC Version 1.0.46I have followed your above instructions of generating diagnostic log and have attached the same.
Please provide some solution for this.
Attachments:
You must be logged in to view attached files.August 15, 2022 at 8:58 am #8757spacedesk Lea
KeymasterHi @nirbhay,
Thanks for sending the diagnostic logs.
Could you please try to disable the Nvidia ShadowPlay/In-game overlay/screen recording (via Nvidia GeForce Experience window) on your primary machine?
Then please check if the mouse still freezes upon spacedesk connect.August 15, 2022 at 9:23 am #8761Nirbhay
ParticipantHi Spacedesk Lea,
Can you give instructions of how to disable Nvidia ShadowPlay/In-game overlay/screen recording (via Nvidia GeForce Experience window)August 15, 2022 at 9:34 am #8762Nirbhay
ParticipantHi Spacedesk Lea,
I have disabled the In-game overlay of Nvidia Geforce Experience and have attached a screenshot regarding the same. Also I had also generated a new log after disabling the overlay. Please find both attachments below.
Please provide some solution for this.
Attachments:
You must be logged in to view attached files.August 17, 2022 at 7:14 am #8779spacedesk Lea
KeymasterDid you try to restart after disabling the in-game overlay?
August 17, 2022 at 5:40 pm #8782Nirbhay
ParticipantI had got my problem there is setting know as turn off the trackpad as soon as a mouse is connected. As secondary screen was a touch device it treated the secondary device connected to a mouse. As soon I toggled that setting to off Spacedesk started to work as intended.
August 18, 2022 at 3:17 am #8783spacedesk Lea
KeymasterI see.. thanks for the info. We are glad that spacedesk is now working on your side.
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