Mouse freeze on primary device

[MdA]

After installing SPACEDESK DRIVER SOFTWARE for Windows PRIMARY PC (server) on a Windows 10 PC and then connecting from the second device (fire tv stick), the mouse will be disabled on the Windows PC. But I want to use the TV only as a 2nd screen (pure display without inputs). How can I prevent the mouse from being disabled on the Windows PC?

Version PC: Beta RC v1.0.37
Version Fire TV Stick: Android App v0.9.95

Windows Firewall Rule allow for spacedesk
All devices are in the same network (192.168.xxx.xxx)

[spacedesk Lea]

Hi @mda,
Thank you very much for the feedback.
We have checked this issue and so far we have never experienced a mouse freeze on primary machine upon spacedesk connect.

Maybe disabling all remote input on your viewer app might help.
Please try to disable it in your Android Viewer app settings -> Input devices, just uncheck the touchscreen and pen input box before connecting.
Then let us know your result.

[MdA]

OK, I have disabled all input devices. The mouse freezes as soon as I connect via the Android app. After I manually disconnect, the mouse becomes usable again.

[spacedesk Lea]

Hi @mda,
To further analyze the issue, could you please send us the diagnostic logs for this issue.
Please follow the steps below:
– open spacedesk Driver Console in your primary machine
– go to Diagnostics, if DebugView is Unavailable, download it first
– switch Diagnostic Collection ON
– connect the viewer app to reproduce the mouse freeze, then disconnect after a few seconds (~10sec)
– switch Diagnostic Collection OFF
– click Save All Information
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[GarrettPatton]

You can connect your TV and PC via HDMI.

[Nirbhay]

Hi Spacedesk Lea,
I am also facing the same issue as @MdA. As soon as I connect with my mobile phone with the computer the mouse stops working. After disconnecting it works fine.
Here is my configuration.

Windows 10 Home Version: 10.0.19044 Build 19044
Spacedesk Driver Console version: BETA RC Version 1.0.46

I have followed your above instructions of generating diagnostic log and have attached the same.

Please provide some solution for this.

Attachments:

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[spacedesk Lea]

Hi @nirbhay,
Thanks for sending the diagnostic logs.
Could you please try to disable the Nvidia ShadowPlay/In-game overlay/screen recording (via Nvidia GeForce Experience window) on your primary machine?
Then please check if the mouse still freezes upon spacedesk connect.

[Nirbhay]

Hi Spacedesk Lea,
Can you give instructions of how to disable Nvidia ShadowPlay/In-game overlay/screen recording (via Nvidia GeForce Experience window)

[Nirbhay]

Hi Spacedesk Lea,

I have disabled the In-game overlay of Nvidia Geforce Experience and have attached a screenshot regarding the same. Also I had also generated a new log after disabling the overlay. Please find both attachments below.

Please provide some solution for this.

Attachments:

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[spacedesk Lea]

Did you try to restart after disabling the in-game overlay?

[Nirbhay]

I had got my problem there is setting know as turn off the trackpad as soon as a mouse is connected. As secondary screen was a touch device it treated the secondary device connected to a mouse. As soon I toggled that setting to off Spacedesk started to work as intended.

[spacedesk Lea]

I see.. thanks for the info. We are glad that spacedesk is now working on your side.

[Author]

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