Laptop shutdowns

[Rageven]

Hello im using a PC as the 1st monitor and server.
And a laptop as a 2nd monitor, which is in the same network with an ethernet cable.
This setup works great, but there’s a downside.

Whenever my pc goes to sleep mode, if i dont touch the laptop keyboard or mousepad in the upcomming 5 mins the laptop will shutdown.
Idc why this happens (Ofc when i boot it again it has 0 problems)

Im using the version : 1.0.49

Thanks.

[spacedesk Lea]

Hi @rageven,

Which Windows Viewer app are you using in your laptop?
Is it Windows 7 or Windows 10 (Microsoft Store) version?

While PC is suspended (in Sleep mode), does the viewer app displaying any status (e.g. Powersave – Reconnecting)?
Does it only shutdown when spacedesk Viewer app is connected (and in Powersave mode) to your PC?

[Rageven]

It is the Windows 10 (Microsoft Store) version;
and while the PC is suspended (it is a Windows 11 PC), the viewer app is displaying (connected – Display off), then 30 sec later (Powersave mode) with the PC’s IP.
So yeah it only happens when the viewer app is in powersave mode.

[spacedesk Lea]

Hi @rageven,
Thanks for the feedback.

This is a strange behavior. Our spacedesk Windows 10 Viewer app should not trigger a shutdown event on a machine.
Can you please check the current power setting in your laptop? maybe it is set to go on hibernate after a specific time..

For further analysis, could you please send us the dxdiag info of your secondary machine / laptop?
Just run dxdiag.exe, click “Save All Information” then send us the output file (dxdiag.txt).

Another thing, can you please quickly try with spacedesk Viewer app for Windows 7 (v0.9.39) available on the website?

Forum

Then check if you get the same observation.

[Rageven]

Hibernate mode is desactivated on the Laptop.

Im gonna test with the viewer app u told me

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[Rageven]

Well this time my laptop “disconnected” idc why.
And it wasnt bc of space desk(i was active on my PC), but it only happens when i use it then.

[Rageven]

any update on the situation?

[spacedesk Lea]

Hi @rageven,

So far we still cannot reproduce the same issue on our side.
For clarification, with spacedesk Windows 7 Viewer app (v0.9.39), your laptop did not shutdown, but instead it disconnected, right?
Is it a disconnection from your network? What kind of disconnection is it? Can you please further describe?
Or if it’s possible, can you send us a short video of this issue?

Could you also please send us a DebugView logs of your secondary machine/laptop?
Just follow the steps below:
– download DebugView app here: https://download.sysinternals.com/files/DebugView.zip
– extract the files from the zipped folder
– run the Dbgview.exe as Administrator
– make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please run the spacedesk Windows 7 Viewer app and try to recreate the disconnection issue in the laptop
– you should find some “SA [xxxx:xxxx] …” traces in the DebugView, please save the logs (as .txt file) and send it to us.

[Rageven]

spacedesk Windows 7 Viewer app (v0.9.39) had the exact same disconnecting problem
And it is a laptop disconnect as ur session, normaly i think that if u disconnect u can reconnect immediatly but foor me i have to boot the laptop again.
And when i do that all of my apps are still open (even spacedesk and it stays in fullscreen + autoreconnect)

[spacedesk Lea]

Hi @rageven,
I see..
Is “Keep Monitor Active” enabled in the spacedesk Windows 7 Viewer -> Settings?
Is “Auto-reconnect” enabled in the spacedesk Windows 7 Viewer -> Settings -> Automatic Connect..?

If both are disabled, please enable it and check again if you still get the same behavior in your laptop.

• This reply was modified 2 years, 1 month ago by spacedesk Lea.
• This reply was modified 2 years, 1 month ago by spacedesk Lea.

[Rageven]

Update

Yeah so with the windows 7 version and the settings that you told me it stops disconnecting randomly
But it is similar for the win 10 version idc why (the disconnects),
Thanks you

[spacedesk Lea]

Hi @rageven,
In the spacedesk Windows 10 Viewer app, you can enable it in the following settings:
Settings -> Display -> Keep display
Settings -> Connection -> Auto reconnect on server disconnect

[Rageven]

I did it but as i told you idc why it keeps disconnecting so im gonna stay with the win 7 version

[spacedesk Lea]

Hi @rageven,

Yes, please use our Windows 7 Viewer app for now, it’s newer compared to our Windows 10 Viewer app.

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