Forum › Forums › spacedesk Discussions › Installation failed
- This topic has 8 replies, 4 voices, and was last updated 2 years, 6 months ago by ANGE_LACO.
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April 27, 2022 at 8:56 pm #7743ANGE_LACOParticipant
Hi, when i run the installer to install spacedesk the download doesn’t proceed and i got the following error message.
Help me please!Attachments:
You must be logged in to view attached files.April 28, 2022 at 5:06 am #7746spacedesk RenzKeymasterHi @ange_laco,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply. Thank you!April 28, 2022 at 12:56 pm #7754ANGE_LACOParticipantHere what you asked
April 28, 2022 at 1:08 pm #7756ANGE_LACOParticipantShould i upload all on a site?…file too large
April 28, 2022 at 1:56 pm #7757keith445511ParticipantWhen I try to install Ver. 1.0.39
There is a problem with this Windows Installer package.
and the installation is interrupted.
How can I solve this problem?- This reply was modified 2 years, 6 months ago by keith445511.
Attachments:
You must be logged in to view attached files.April 29, 2022 at 1:09 am #7755ANGE_LACOParticipantAll on the following link cause files size:
https://www.mediafire.com/file/1f1pdg8h0hkmjmd/Spacedesk_help_%2540ange_laco.zip/file
April 29, 2022 at 6:37 am #7773spacedesk LeaKeymasterHi @keith445511,
Thanks for sending the logs.
Based on the logs, it seems that you have a previous spacedesk Driver (v1014) installed on your machine.
Could you please try to uninstall it first via Microsoft Troubleshooter program which you can download here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4dRun the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1014_BETA.msi here: {8C330294-7E17-42D6-B17F-1D875427F066}After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.
April 29, 2022 at 6:37 am #7774spacedesk LeaKeymasterHi @ange_laco,
Thanks for sending the requested logs.
It seems that uninstalling the old spacedesk HID driver is hanging.
This is a known issue in our older version, as a work around, please try to manually uninstall the old spacedesk Driver version on your primary machine before installing the latest versionFor assistance, please check Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual. https://forum.spacedesk.netuser-manual/#item_518
PS: Please make sure you do the Step 4: Uninstall spacedesk virtual HID Device (for Windows 10 only).April 29, 2022 at 2:38 pm #7789ANGE_LACOParticipantI solved the problem, ty for help
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