Forum › Forums › spacedesk Discussions › I cant update the Spacedesk on my pc

Viewing 9 posts - 1 through 8 (of 8 total)
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  • January 11, 2022 at 6:27 pm #5517
    Jesus Arias
    Participant

    Hello guys,

    This new year i tried to update the software and the updater is freezing always in the same point.

    Anyone know how i can fix the problem

    Thanks.

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    January 12, 2022 at 1:55 am #5523
    spacedesk Nicole
    Keymaster

    Hi @jesus-arias,

    Please try to manually uninstall the spacedesk components.
    Please follow the steps from our user manual, Manual Uninstall (Troubleshooting Only).
    Then, proceed with updating to the latest version.

    In case the problem still persists, please send us the following for further analysis:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    January 12, 2022 at 3:06 pm #5534
    Jesus Arias
    Participant

    Hi, here is the files.

    • This reply was modified 2 years, 10 months ago by Jesus Arias.
    • This reply was modified 2 years, 10 months ago by Jesus Arias.
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    January 12, 2022 at 3:09 pm #5538
    Jesus Arias
    Participant

    file setupapi

    January 12, 2022 at 3:13 pm #5539
    Jesus Arias
    Participant

    Sorry but this is the real post 🙂

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    January 13, 2022 at 1:49 am #5548
    spacedesk Nicole
    Keymaster

    Hi @jesus-arias,

    Please manually uninstall the spacedesk components.
    Please follow the steps from our user manual, Manual Uninstall (Troubleshooting Only).
    Then, proceed with updating to the latest version.

    January 13, 2022 at 5:00 pm #5560
    Jesus Arias
    Participant

    I already tried and it doesn’t work. The same problem, installer freeze

    January 14, 2022 at 6:16 am #5586
    spacedesk Nicole
    Keymaster

    Hi @jesus-arias,

    Please open the Device Manager of your primary machine.
    Select View tab then Devices by connection.
    Check if there are any spacedesk devices left particulary spacedesk virtual HID Device.
    If there is, expand spacedesk virtual HID Device and uninstall its child devices first (right click -> Uninstall) then uninstall spacedesk virtual HID Device.

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    January 15, 2022 at 4:45 pm #5612
    Jesus Arias
    Participant

    It worked, thank you 🙂

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