I can’t install spacedesk 1.0.35

[hacchan]

I cannot install spacedesk 1.0.35.

The following error is displayed:

“There is a problem with this Windows Installer package.
A problem run asu part of the setup did not finish as
expected. Contact your suppport personnel or package
vendor.”

Please help me…

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[spacedesk Lea]

Hi @hacchan,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[hacchan]

Here you are.

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[spacedesk Lea]

Hi @hacchan,
Thank you very much for sending the requested logs.
We are currently analyzing the logs and it seems to be a low memory situation even though you have 32GB RAM, maybe you have too many applications currently running on your primary machine.
Could you please reboot your primary machine, then try to install spacedesk first without any other applications open/running.
Looking forward to your feedback.

[hacchan]

I tried as you said, but I couldn’t install.
I got the same error.

[hacchan]

I tried rebooting several times and it was installed!
Thx!!

[Author]

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