i cant install

[crazynou]

hello,
i cant install the software the install stuck in that
i attached an image

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[spacedesk Christian]

Hi @crazynou,

Is this issue consistent every time you attempt to install spacedesk?
Are you upgrading from an old version?

– If you haven’t tried rebooting your PC and reinstalling it, please do so. There are some cases where a simple reboot has resolved this issue.
– Try uninstalling the existing previous version using the MSI installer of that version or via control panel and restart your pc before you install a new spacedesk Driver.

In case the above suggestion didn’t work, please send us the following:
– Run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[crazynou]

hello sir,
thank you for your response

I tried all but still have the same problem

i attached the file

thank you.

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[spacedesk Christian]

Hi @crazynou,
Thank you for sending the requested files.
However, we would like to ask for the setupapi.dev.log file again. It is located in C:\Windows\INF and send it to us in your next reply.

On the other hand, Could you also go to Device Manager > click the ‘View’ menu, then choose ‘Devices by connection’ and ‘Show hidden devices.’ > Check for any spacedesk drivers that are installed. If there are any, please try to uninstall them by right-clicking the driver. Make sure to check the ‘Attempt to remove the driver for this device’ checkbox > click Uninstall > Go to the ‘Action’ menu and click ‘Scan for hardware changes.’ > check if the Spacedesk drivers are still installed in Device Manager and see if it takes too long for the scan to complete.

For assistance, please refer to the attached Screenshots.

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[spacedesk Christian]

Hi @crazynou,

We have just released a new spacedesk Driver v1.0.74 on our website. Please try it and let us know if it fixes the issue.
Looking forward to your feedback.

[crazynou]

hi christian
thank you i tested it work nikel
thanks

[spacedesk Christian]

Hi @crazynou,

No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.

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