Error while uninstalling spacedesk

[Uhh25]

Hey I got this error when I tried to uninstall spacedesk. The error is “An error occurred while installing the Spacedesk driver. The installation will be stopped. Please restart your computer and run this setup again.” I have restarted my computer several times and it still doesn’t work. Is there any solution?

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[spacedesk Nicole]

Hi @uhh25,

please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Scruff67]

I am experiencing the same issue… Am attaching as instructed in above post.

Thanks for any assistance you can provide!!

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[Scruff67]

Sorry just noticed they needed to be zipped.. here is all three files in a zip!

Thanks again!

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[spacedesk Nicole]

Hi @scruff67,

it seems that you are trying to reinstall spacedesk.
Have you tried to reboot the machine before running the installer?

[Scruff67]

Hi Nicole,

Thanks for your reply.

Yes, the machine has been rebooted several times since the original installation was uninstalled, and before this attempt at re-installation.

thanks, Scruff

[spacedesk Nicole]

Hi @scruff67,

based on the log files, the spacedesk drivers are properly installed.
The failure came from starting the spacedesk service with an access denied error.
Does the user account where spacedesk is being installed has administrator privileges?

[Scruff67]

Hi again Nicole!

Yes, the account in use does have administrator privileges.

Thanks! Scruff

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