“Error – spacedesk Keyboard/Mouse Driver unavailable!”

[Zeshannn]

It pops up like that and it says display off in my other device im trying to connect to which is my phone. Everything is updated to the latest version, I restarted my pc and everything I tried to connect to usb and wireless both and it tells me the same thing.

Attachments:

You must be logged in to view attached files.

[spacedesk Nicole]

Hi @zeshannn,

For further analysis, please send us the diagnostic logs for this issue:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[Zeshannn]

Hello Nicole,

The problem is fixed now. I fixed it by reinstalling the driver. Thanks for the help.

[Author]

Posts