Error – connect two Notebooks Win7 with Win10

[thurnschuhgeist]

Hello, what is wrong. Hope I’ll get help. Thank you!

All the best, M.

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[thurnschuhgeist]

… I think it’s the driver win10. No it is connected

[spacedesk Lea]

Hi @thurnschuhgeist,
Could you please send us the diagnostic logs for this issue?
– in your primary machine, open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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