Error Code 2-5 | Error Info 0-5 | Connection time: 00:00:01

[lior]

Hi, I’ve downloaded your up to my ipad air (4th gen), and for my laptop (windows 10).
I have done everthing start from rebooting, deleting the other apps (xdisplay), and doawnloaded again your app and reboted and ext. AND in the buttom line its the same Error Code 2-5 | Error Info 0-5 | Connection time: 00:00:01 that appears.

[spacedesk Lea]

Hi @lior,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Author]

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