ERROR 2-5 DISCONNECTED

[Ryerye619]

Hi please help.

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[spacedesk Lea]

Hi @ryerye619,

Thanks for sending your diagnostic logs.
Based on the traces, spacedesk has detected an incompatible display hook driver on your primary machine.
Do you have splashtop/Duet Display/ Fresco Logic software currently installed on your machine?
If yes, please uninstall it then reboot your primary machine.
After that please try again with spacedesk.

[Ryerye619]

Hi sorry about the confusion, I do not have any of those programs/files. Anyway for me to find/check for them?

[spacedesk Lea]

Hi @ryerye619,
To verify if these drivers are not present on your machine, could you please follow the steps below:
– run command prompt as Administrator on your primary machine
– type these commands one by one:
sc query lci_proxykmd
sc query lci_proxywddm
sc query FLxHCIv
sc query ddkmd
sc query ddmgr
Then let us know if one of these command returns a Running or Stopped status.

[Ryerye619]

Hi I have run the commands and found lci_proxywddm (did sc delete lci_proxywddm) and restarted
and it works nicely. thank you 🙂

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