encountered an Error while installing spacedesk

[ArjVi]

Hello, I’ve recently met a problem while installing the space desk. It brings an error at the space desk service step on installing. I’ve tried using the repairing tool, uninstalling and installing it again, and updating my GPU drivers to the newest version. The weird thing is that I can access the spacedesk driver console but I can’t turn on the server, it’s always OFF even when toggle it to ON.

• This topic was modified 1 year, 11 months ago by ArjVi.

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[ArjVi]

I have used space desk before but one time it disconnected my second device and after that, I was never able to turn the server ON

[spacedesk Lea]

Hi @arjvi,
While you can run the spacedesk Driver Console app, please click Diagnostics -> Save All Information button, then send us the diagnostic folder for further analysis.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[ArjVi]

Here you go

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[spacedesk Lea]

Hi @arjvi,

Thanks for sending the diagnostic logs.
Based on the setup logs, the spacedeskService is marked for deletion, which requires a system reboot to complete the uninstallation of older spacedesk version.
Could you please uninstall first the current spacedesk then reboot your machine, and try again installing.
For assistance, please refer to the Uninstall chapter in the user manual https://forum.spacedesk.netuser-manual/#item_514.

[ArjVi]

Thank you very much for helping, this fixed the problem, everything seems to be working now 🙂

[Author]

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