Forum Forums spacedesk Discussions disconnected by server

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  • #18292

    spacedesk viewer error:

    Disconnected by server
    Connected time: 00:00:00


    Hi @DCZ_0629,

    Is it consistently happening on your machine?

    Could you please check in the spacedesk Driver Console -> Incompatible Software, if there are any active incompatible software present in your system?

    If there’s none, please send us the diagnostic logs of the issue.
    Just follow the steps below:
    – open the spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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