disconnected by server error

[mohammed]

hi @lea i have problem disconnected by server error
error code 2-5
error info 0-5
connected time 00:00:01

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[spacedesk Lea]

Hi @mohammed,
Could you please check in the spacedesk Driver Console -> Incompatible Software, if there are any active incompatible software present in your system?

If there’s none, please send us the diagnostic logs of the issue.
Just follow the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[mohammed]

thank you so much
but i have problem when i select projet duplicate
the screen in second screen connected Displayoff

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[spacedesk Lea]

Please send the diagnostic logs of this issue, make sure to follow the steps above.
Switch Diagnostic ON -> Recreate the issue (disconnect or display off) -> switch Diagnostic OFF, then save.

[Author]

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