Disconnect after one Minute

[Christian Knoll]

Hi Space Desk disconnects after One Minute each time i start it.
Error Code 2-5-6
Error Info 0-5-8
What can i do?

[spacedesk Nicole]

Hi @christian-knoll,

Did you notice any spacedesk error bubble message notification on your primary machine?

For further analysis, please send us the diagnostic logs for this issue:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[Christian Knoll]

Hi,
this time it broke off after 8 minutes.

Attachments:

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[spacedesk Nicole]

Hi @christian-knoll,

Thank you very much for the log files.
Can you please try our latest driver version 1.0.30?

If the problem still persists, please run the diagnostics again.
(To get the complete logs, please download Debug View first if it is not available before switching Diagnostics Collection to ON.)

[Author]

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