Deinstallieren nicht möglich

[Mako]

Deinstallieren nicht möglich.
Auch Microsoft Program_Install_and_Uninstall.meta.diagcab bringt die gleiche Fehlermeldung.

Erst ging es mit 2.1.22.0, nach Update auf 2.1.23.0 blockierte es.
Deinstallation nicht möglich.
Neuinstallation mit 2.1.22.0 oder 2.1.23.0 nicht möglich.

Ein Laptop ist der Client. Der sieht den Server noch.
Ein zweiter PC als Server wird vom Client nicht erkannt. (2. Problem)

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[spacedesk Renz]

Hello @mako,

You can proceed to follow the manual installation steps provided here:
https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html

If you need any more assistance, please don’t hesitate to ask.

[Mako]

Hi Renz!

No chance.
Deinstallation not possible.
No services found.
No registry.

Any idea?

Kind regards
Martin

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[spacedesk Renz]

Hi @mako,

To further analyze your issue, please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Mako]

The requested files 🙂

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[spacedesk Renz]

Please reboot your PC then check if spacedesk still shows up in Installed Apps. Thank you.

[Mako]

Thank you.
The new installation has worked.
The laptop now sees the old PC again.

A new problem. The new PC is also spacedesk server.
But the laptop does not see it.
Even if I enter the IP address manually, it does not see it.
Can’t a client see two servers so that I can then choose which one it should mirror?

[spacedesk Renz]

Hi @mako,

Are both devices in the same network? If so, nothing should prevent a client from seeing multiple servers. Please make sure that the spacedesk service is running as indicated in all server devices and that the service is allowed through any firewalls installed in your server devices. You may refer to the Troubleshooting > Firewall Settings on Primary Machine section in the Documentation for further details.

[Author]

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