Connectivity Issues with v2.1.22

[kevinS_24]

After updating to version 2.1.22 the other day, my android device has been experiencing connectivity issues with my computer nearly every time. I restarted both devices and the issue is still here. In case you were wondering, it says connected – display off, but I can still move my mouse to the virtual display and it thinks its still connected.

[spacedesk Nicole]

Hi @kevins_24,

is spacedesk connected via wireless or USB cable connection?

To further analyze the problem, please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps, compress and attach the generated folder (.zip) in your next reply.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

[kevinS_24]

Wireless

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[spacedesk Nicole]

Hi @kevins_24,

thank you for sending the diagnostics.
It seems that there is a connection congestion and the Android viewer app did not respond to the spacedesk server in time.
Is the spacedesk Android viewer app updated to the latest version?
Have you tried to connect by USB cable or setup WiFi Direct/WiFi Hotspot?

[kevinS_24]

Yes the android app is fully updated. I have tried the wifi hotspot and it worked for a moment but then did the same thing again.

[gabi]

I just downloaded the driver and app, and everything seams to be working fine, but whenever I try to use the extension function, the screen on my laptop just blackout and the text “connected- display off” shows on my phone’s screen. I already checked everything I could find on console, and did the connections diagnosis, please help me understand what is the issue. (sorry for my grammar, English is not my first language)

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[kevinS_24]

Hey @spcdsk_nicole,

I wanted to follow up and see if there is any way to resolve this issue.

[spacedesk Nicole]

Hi @gabi,

based on the diagnostics, you have McAfee antivirus installed.
McAfee on Windows is known to randomly kill and prevent network connections without informing the user.

[spacedesk Nicole]

Hi @kevins_24,

does the problem only happen in one of your devices (TB-X704V)?
Is there maybe an antivirus installed on this device?
If you still have the spacedesk driver v2.1.21 installer, you may revert to this version.

[kevinS_24]

Hi @spcdsk_nicole,

This issue seams to have resolved itself. No anti-virus besides windows defender on my pc and nothing on the tablet. If this issue comes back, I will let you know.

[kevinS_24]

Nevermind, it was only working for a little but but is not working anymore.

[kevinS_24]

It is working fine on my phone for now and just the tablet that is having issues.

[Author]

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