Forum Forums spacedesk Discussions Connected – Display Off

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  • #1836
    spacedesk Lea
    Keymaster

    Hi @angels11_6,
    The zipped file you sent does not contain the diagnostic logs (debugview.log, *.etl logs, etc..) that we need for analysis.

    #1841
    angels11_6
    Participant

    Hi,
    Please find attached the updated diag file. Note, the screens still don’t connect, nor is the server responding. We can see the screens trying to connect when doing a pcap, but no response from the server.
    Thanks

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    #1852
    spacedesk Lea
    Keymaster

    Hi @angels11_6,
    Thanks for sending the diagnostic logs.
    It seems that you have an OSBase display driver on your primary machine.
    There’s a possibility that it’s causing a conflict with spacedesk.
    Are you using any USB display software while trying to connect a spacedesk? Or any similar software like spacedesk?

    #1856
    angels11_6
    Participant

    HI,

    I previously had osbase installed, but removed it following your initial device. I can confirm I’m not using any other USB display / adapter.
    I’ve included (in the attached doc) a screenshot from device manager showing the display drivers and USB drivers.
    It’s not even showing ‘connected display off” any more.. it just simply won’t connect at all (note: it has definitely previously worked as I had the guy from Monitors Anywhere initially giving me advice about this and remoted into my computer to try to set up. That has since expired but now for some reason I can’t even connect to the monitors.

    Note: the screens are not symmetrical, what is the impact of this (if any)?

    #1857
    angels11_6
    Participant

    Here’s the screenshots.

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    #1865
    spacedesk Lea
    Keymaster

    Hi @angels11_6,
    Thanks for the info.
    To verify if any OSBase is already removed on your machine, could you please run Command Prompt as admin, then type the command below to check if the any OSBase driver present in your system and if the status is Stopped or Running.

    sc query ddmgr
    sc query ddkmd

    If you get the status Stopped or Running please follow it up with commands:

    sc delete ddmgr
    sc delete ddkmd

    Then reboot your primary machine, then try again with spacedesk.

    #1889
    angels11_6
    Participant

    Thanks for your suggestion – that worked!
    Now just have to calibrate the screens… if I have issues doing that, I’ll come back to you.

    Thanks so much for your help.

    #1892
    spacedesk Lea
    Keymaster

    Hi @angels11_6, glad to hear that it worked.

    #3966
    werwerwer
    Participant

    Hi, I downloaded WiredDisplay before but then removed it. Today I downloaded spacedesk and got an error “display off” (there are no drivers from WiredDisplay in the device manager) please help to solve the problem as soon as possible

    #3971
    itamax2073
    Participant

    @egscherbackov
    You have to uninstall, remove all traces of WiredDisplay from tablet devices, smartphones etc etc and from the computer
    Are two programs that conflict with one disabling the other from functioning

    • This reply was modified 2 years, 6 months ago by itamax2073.
Viewing 10 posts - 11 through 20 (of 23 total)
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