Connected – Display Off when connecting to Virtual Machine Spacedesk

[renzo031109]

Hello,

I am trying to use the Hyper-V Virtual Machine with OS Windows 10 as a Spacedesk driver console.

When I am trying to connect from Spacedesk viewer (OS windows 10) it is connected but the display is off and black screen. I’ve checked the diagnostic information and it seems that there is no issue:

spacedesk DRIVERS
————————-
Device Name : spacedesk Graphics Adapter
Version: 1.1.369.161
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003

For Incompatible software, there is no software is seen.

Am I missing something? Anything to configure? I would appreciate your help.

Thank you,
Renan

[spacedesk Lea]

Hi @renzo031109,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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