Forum › Forums › spacedesk Discussions › “Connected – Display OFF” Pls help
- This topic has 12 replies, 3 voices, and was last updated 2 years, 1 month ago by spacedesk Faith.
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September 8, 2022 at 6:48 am #8953SerhiiParticipant
Hi, I have attached the file.
I have connected my devices before and had no problems. Recently the message “Connected – display is OFF” appeared.September 8, 2022 at 6:51 am #8954SerhiiParticipantAttaching the file, error
September 9, 2022 at 1:32 am #8972spacedesk FaithKeymasterHi @Serhii,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply, please note that .rar file is not allowed as attachment. Thank you.September 14, 2022 at 8:08 pm #9020September 15, 2022 at 6:09 am #9027spacedesk NicoleKeymasterHi @Serhii,
is the display detached on the Windows Display Settings?
If it is, then select Extend or Duplicate.For details, please check the Configuration & Settings -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/.
September 15, 2022 at 7:16 am #9028SerhiiParticipantHi @Nicole! In the display settings, are two displays. In the settings, I expanded the displays. I reinstalled spacedesk, but to no avail. Always writes on a laptop, tablet and phone – “Connected – display off”. I also tried clearing display settings and spacedesk, also no results.
September 15, 2022 at 7:24 am #9029spacedesk NicoleKeymasterHi @Serhii,
what are the OSes of your phone and tablet? Is it Android or iOS?
Is the viewer on the laptop the UWP version?Which one of them did you connect first?
Did you notice if spacedesk showed a Network Connection Lost bubble message?Can you try to turn OFF then ON spacedesk using the spacedesk Driver Console
then connect the laptop first?- This reply was modified 2 years, 1 month ago by spacedesk Nicole.
- This reply was modified 2 years, 1 month ago by spacedesk Nicole.
September 15, 2022 at 7:33 am #9032SerhiiParticipantFrom the very beginning, I connected the tablet, there was still an old program and no console driver. I connected the tablet and everything worked (About a year ago). Later I tried to connect, there was already an error, I searched a lot on the Internet, but I did not find any answers, I decided to write to you. I connected the laptop and the phone, but everything was already unsuccessful. Now I connect the computer through Windows screen projection (Win+P). And the tablet and phone are not connected via the program (Android).
September 15, 2022 at 7:38 am #9033SerhiiParticipantI’ve never heard of UWP. I didn’t install it, but I don’t know if I have it
September 15, 2022 at 7:42 am #9034spacedesk NicoleKeymasterHi @Serhii,
let’s try the following sequence:1. Turn OFF spacedesk in the spacedesk Driver Console.
2. Let’s be sure that spacedesk is not really running. Check in Task Manager if spacedeskService.exe is still running. If it is, then click on End Task. (Screenshot below)
3. Turn ON spacedesk in the spacedesk Driver Console.
4. Connect the laptop.Attachments:
You must be logged in to view attached files.September 15, 2022 at 7:50 am #9036SerhiiParticipantDear Nicole I don’t have access to my laptop (Main machine) at the moment I’ll just get access and I’ll try and post right away. I will write from Ukraine at 21:00. Thanks for the help!
September 15, 2022 at 5:11 pm #9037SerhiiParticipant123 цкцкцукц Просто говорю
September 16, 2022 at 1:28 am #9038spacedesk FaithKeymasterHi @serhii,
Unfortunately, we cannot view the attached file, it exceeds the allowed file size.
Please attach again with reduced file size.- This reply was modified 2 years, 1 month ago by spacedesk Faith.
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