Connected – Display OFF iPad

[User72618]

Android phone works fine, but when trying to connect using my iPad it just shows ‘Connected – Display OFF’

[spacedesk Lea]

Hi @User72618

Is your primary machine Windows 10/11?
If yes, could you please send us the diagnostic logs for this issue?
Just follow the steps below:
– open the spacedesk Driver Console window by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your iOS viewer app and reproduce the Display Off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 9 months ago by spacedesk Lea.

[User72618]

Hey,

Yes, my primary machine is Windows 10.

[spacedesk Lea]

Hi @User72618,
Thank you very much for sending the diagnostic logs.
Based on the logs, the spacedesk display is detached.
You can easily attach it via Windows Display Settings, just click the detached then select “Extend/Duplicate” underneath “Multiple displays” drop down menu.
For assistance, please also refer to the “Configuration and Settings -> Windows Driver (Primary Machine)” chapter in the user manual https://forum.spacedesk.netuser-manual/#item_469.

• This reply was modified 1 year, 9 months ago by spacedesk Lea.

[User72618]

Hey,

Oh great this fixed it.
Is there any way to delete my posts?

[spacedesk Lea]

We are glad that it’s fixed now on your side. We will now close this topic.

[Author]

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