Connected – Display Off

[spacedesk Lea]

Hi @eljuan,
Thanks for the feedback.

now an other problem ! when one device disconnect with this message :
error code : 2-5-6
error info : 0-5-8
all the others devices crash and disconnect too ! (and after all are in Connected -display off again )

Could you please send us the new diagnostic logs during this scenario?

[eljuan]

apologize for delay. i was not in home the all week end !!

i will send you the diagnostic if i have the same problem asap

[eljuan]

here the diag with the problem !!

[spacedesk Lea]

Hi @eljuan,
The diagnostic logs size reaches the maximum allowed size.
Can you try to split it into two zip files instead?

[eljuan]

will try .. but after lot of tests my conclusion is that the problem is from the device. i have to try with a new one in order to understand if it’s this particular device or if it’s because of 4 devices simmultannetly connected !!
with the other 3 no problem.

i’ll let you know !

[Author]

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