Connected – Display OFF

[marwaan_ehaab]

HI! i have same problem too, “Conected – Display OFF” on my phone screen.

• This topic was modified 2 years ago by marwaan_ehaab.

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[spacedesk Christian]

Hi @marwaan_ehaab,

please send us the diagnostic logs of this issue by following the instructions below.

– Open spacedesk Driver Console then go to Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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