Connected: Display Off

[Serhii]

hi i have attached the file.
I used to connect my devices and there were no problems. “Connected – Display OFF” recently appeared.

[spacedesk Faith]

Unfortunately, rar file is not allowed as attachment, please save the diagnostic as zip file as instructed. Thank you.

• This reply was modified 2 years, 2 months ago by spacedesk Faith.

[Serhii]

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[spacedesk Lea]

Hi @serhii

Thank you very much for sending the diagnostic logs.
During Display Off in the Viewer app, could you please check in the Windows Display Settings (of your primary machine) if there’s a detached secondary display?
Then please attach it by switching it to Extend or Duplicate.
For assistance, please check the Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_470.

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