Forum › Forums › spacedesk Discussions › Connected: Display Off

Viewing 4 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • September 8, 2022 at 6:44 am #8952
    Serhii
    Participant

    hi i have attached the file.
    I used to connect my devices and there were no problems. “Connected – Display OFF” recently appeared.

    September 9, 2022 at 1:21 am #8968
    spacedesk Faith
    Keymaster

    Unfortunately, rar file is not allowed as attachment, please save the diagnostic as zip file as instructed. Thank you.

    September 14, 2022 at 8:10 pm #9023
    Serhii
    Participant

    123

    Attachments:
    You must be logged in to view attached files.
    September 20, 2022 at 2:26 am #9083
    spacedesk Lea
    Keymaster

    Hi @serhii

    Thank you very much for sending the diagnostic logs.
    During Display Off in the Viewer app, could you please check in the Windows Display Settings (of your primary machine) if there’s a detached secondary display?
    Then please attach it by switching it to Extend or Duplicate.
    For assistance, please check the Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_470.

  • Author
    Posts
Viewing 4 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.