Connected – Display OFF

[Serafa]

Good afternoon, I have problems with secondary equipment because when I run the program I get Connected – Display OFF and it does not show the second screen. I tried with my cell phone and it works fine so I don’t know what the problem is.
Thank you for your time, regards

[spacedesk Lea]

Hi @serafa,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the Connected – Display OFF issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

By the way, please also send us your secondary machine info:
– operating system (Android/iOS/Windows)?
– network connection type (wired/wireless/USB tethering/WiFi Hotspot)?
– native screen resolution

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