Forum Forums spacedesk Discussions Connected – Display OFF

Viewing 10 posts - 11 through 20 (of 28 total)
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  • #7052
    Willycia
    Participant

    Hopefully this time it works, if not I will send the folder

    Edit: I didn’t get any errors like last time so I hope it worked

    • This reply was modified 2 years, 1 month ago by Willycia.
    • This reply was modified 2 years, 1 month ago by Willycia.
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    #7061
    spacedesk Lea
    Keymaster

    Hi @willycia,
    Thanks for the logs.

    Could you please also check in the spacedesk Driver Console -> Incompatible Software if there’s any software/product currently active.
    If you have Nvidia Shadow Play/In-game overlay/screen recording active please disable it before connecting spacedesk.

    #7072
    Willycia
    Participant

    Hello

    Right now I do not have anything that is incompatible, but all the applications in the incompatible software tab have X’s beside them, which means that they are off right?

    Regards, William

    #7073
    spacedesk Lea
    Keymaster

    Hi @willycia,
    Yes, it means there’s no incompatible products on your machine. Thanks for confirmation.

    To get the debugview.log, please try the following:
    – switch Diagnostic Collection ON
    – connect viewer app and wait for the issue to happen
    – switch Diagnostic Collection OFF
    – go to C:\Users\Public\Downloads and send us the Debugview.log file.

    #7075
    Willycia
    Participant

    Hello

    I am going to that now, but just to clarify, do you mean C:\Users\Public\Public Downloads
    Because I don’t see any downloads file in public so I just want to make sure.

    Thanks, William

    #7076
    Willycia
    Participant

    Hello

    Sorry for the late response. Here is the debugview.log file.

    Regards, William

    #7077
    Willycia
    Participant

    Hello

    Sorry for the late response. Here is the debugview.log file.

    Regards, William

    #7078
    Willycia
    Participant

    Alright so it says I can’t upload that file type, dunno why.

    #7083
    spacedesk Lea
    Keymaster

    Please change the file type to debugview.txt

    #7088
    Willycia
    Participant

    Here is the debugview.log file in text. Hope it works

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