Connected – Display OFF

[Willycia]

Hello

I am going to that now, but just to clarify, do you mean C:\Users\Public\Public Downloads
Because I don’t see any downloads file in public so I just want to make sure.

Thanks, William

[Willycia]

Hello

Sorry for the late response. Here is the debugview.log file.

Regards, William

[Willycia]

Hello

Sorry for the late response. Here is the debugview.log file.

Regards, William

[Willycia]

Alright so it says I can’t upload that file type, dunno why.

[spacedesk Lea]

Please change the file type to debugview.txt

• This reply was modified 1 year, 8 months ago by spacedesk Lea.

[Willycia]

Here is the debugview.log file in text. Hope it works

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[spacedesk Lea]

Hi @willycia,
Thank you very much for sending the log file.
We are currently analyzing it. It seems that the server is disconnecting due to network connection lost.

Can you quickly try with spacedesk HTML5 Viewer?
Just open a Google Chrome web browser on your Chromebook device then go to http://viewer.spacedesk.net/ and try to connect to your server IP address. Then let us know if the display off / black screen is also happening.

Please also make sure that you update your NVIDIA GeForce GTX 1660 Ti graphics adapter to the most recent version.
You can download the latest driver installer from their website https://www.nvidia.com/download/index.aspx.

[Willycia]

Hello

I tried connecting with the HTML 5 viewer but on my Chromebook, it says HTTP Error 404. The requested resource is not found. And after downloading the NVIDIA driver installer the same thing happens as it usually would before I installed them.

Regards, William

[Willycia]

Hello

I tried again to connect to HTML 5 and it worked. It is a little bit laggy but it works great and I will probably use that for now

Thanks, William

[spacedesk Lea]

Thank you very much for the feedback.
We will continue to analyze this issue with android viewer app and get back to you as soon as we have news.

[Willycia]

Alright, I have good wifi so HTML5 Viewer works great, although the display quality drop off from using the actual app to connect is noticeable, it doesn’t make it unusable. It works great as a replacement until I figure out a way to fix it, or a new update fixes it.

Thanks, William

[spacedesk Lea]

Hi @willycia,
We have released a new spacedesk Driver v1.0.38 on the website https://forum.spacedesk.net.
This new version includes “Connected – Display Off” bug fix.
Could you please try it with your Android Viewer app and let us know if it fixes the issue on your side.

Looking forward to your feedback.

[Willycia]

Hello,

Yesterday I opened up Spacedesk app on my Chromebook, connected it, everything worked fine. I wake up today, open the app, and then it says Connected – Display off. So I go to the spacedesk website, I download the newest version. And when downloading it I get a popup saying Installation Failed. But downloading that, it deleted the old version I had installed. I opened up spacedesk driver console, and because it said instakkation failed, it might not have downloaded some crucial parts. So I tried connecting the app, connected display off again. I go to viewer.spacedesk.net and try connecting, Could not connect. And I tried to delete the old version, but now when I download the old version (I still have the installer) it also shows the error. I recall the error when downloading it previously.

Regards, William

[spacedesk Lea]

Hi @willycia,

Please try to reboot your primary machine and try again.
If it did not help, please send us the following:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

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