Connected but black screen on Android viewer

[awm]

hola buenas me indica que en servicio no esta instalado que puedo haces

[awm]

hola buenas tarde yo tengo el error de la pantalla negrea no muestra imagen en mi android cuando la conecto y use el programa que mando en comentarios antes y se lo mando

[spacedesk Lea]

Hi @awm,
Did you notice any error notification on primary machine?
Do you maybe have splashtop software installed on your primary machine?

Could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

[awm]

Respuestas
NO indica ningun error en la maquina principal
NO sea intalado ningun software splashtop y sea reinstalado windows

MAQUINA PRINCIPAL
sistema es Windows 10 de 64 bits
Adaptador gráfico es AMD la grafica es una R6 M340DX de 2GB
Conexión de red es inalámbrica

MAQUNA SECUNDARIA
es una HP TouchPad con andoid 7
Conexión de red inalambica

ERROR
se contecta pero no da imagen se queda en pantalla negra

[awm]

esta la otra informacion de dxdiag.txt

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[spacedesk Lea]

Hi @awm,

Could you please try the most recent spacedesk Driver v1.0.31 available on the website https://forum.spacedesk.net#download.

If the same problem still persist, could you please send us the diagnostic logs for this issue (using the console app)?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[awm]

esta es la informacion que indica

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[spacedesk Lea]

Hi @awm,
Thank you very much for sending the diagnostic information.

1. Please make sure BOTH sides are updated to new versions:
spacedesk Driver v1.0.31 On Windows 10 ( https://forum.spacedesk.net )
spacedesk Viewer v0.9.92 on Android (update from Google Play Store).

2. If the above doesn’t help, please update your AMD Radeon R6 graphics driver to newest version.
You can download the latest graphics driver installer from their website https://www.amd.com/en/support.

3. If it still does not work, please send diagnostic information again.
Attention: The diagnostic information which you sent before was incomplete. Did you switch diagnostic mode to OFF before saving to file? Please make sure that a file named DebugView.log is present and included in the logfiles.

[awm]

ya se actualizo los drivers AMD junto con lo de spacedesk en ambos dispositivos pero sige e pantalla negra

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[spacedesk Lea]

Hi @awm,
Unfortunately, DebugView.log file is still not included in the recent diagnostic folder.
Could you please try our most recent spacedesk Driver v1.0.33 on https://forum.spacedesk.net.
We have improved our diagnostic logs collection on this latest version, hopefully it will now include the DebugView.log file and other driver log files that we need to further analyze the black screen issue on your side.

Please follow the same procedure on spacedesk Driver Console -> Diagnostics:
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button

[awm]

dispositivo diferente motorola g6 plus android 9 muestra pantalla negra

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