Connect on 2 devices, black screen on both

[Thingyman]

I’ve connected both an Ipad (via app) and macbook (via web client) but both show a black screen. I have uninstalled splashtop and disabled shadowplay

[spacedesk Renz]

Hi @thingyman,

May we request the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– Connect your viewers to your server to reproduce the issue raised
– switch Diagnostic Collection OFF
– click Save All Information button

Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[Thingyman]

I have attached it

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[spacedesk Nicole]

Hi @thingyman,

Thank you very much for the log files.

It seemed that you have vSpatial Remote Desktop Utility installed on your machine.
For now, spacedesk and vSpatial cannot coexist.

• This reply was modified 2 years, 5 months ago by spacedesk Nicole.
• This reply was modified 2 years, 5 months ago by spacedesk Nicole.

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