Forum › Forums › spacedesk Discussions › computer crashes on install?
- This topic has 12 replies, 3 voices, and was last updated 10 months ago by spacedesk Marcel.
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January 7, 2024 at 9:40 pm #25232bigk64Participant
Okay loved this program when working. Tried using in Dec. and updated first. Ever since then I have had an issue. At this point I have the icon that brings up the console, but nothing seems to be working and will not connect to devices. Tried to uninstall, spacedesk is not in app list (so can’t uninstall) tried several ways found on internet but cannot find program listed to uninstall anywhere. When I try to reinstall or update from console computer crashes and restarts. I am using windows 11 any help would be appreciated. Thank you in advance.
- This topic was modified 10 months, 1 week ago by bigk64.
January 8, 2024 at 2:32 am #25240spacedesk LeaKeymasterHi @bigk64,
Please try to uninstall the spacedesk manually via documentation:
1. Troubleshooting Uninstall chapter https://manual.spacedesk.net/TroubleshootingUninstall.html2. If #1 did not help, then please try Manual Uninstall (Troubleshooting Only) chapter https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html
Please reboot your primary machine (after #1 or #2) and try to re-install spacedesk by downloading the most recent spacedesk Driver from the website.
If you still encounter a PC crash while installing, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.- This reply was modified 10 months, 1 week ago by spacedesk Lea.
January 8, 2024 at 6:07 pm #25272bigk64Participanthere are the files ask for.
Attachments:
You must be logged in to view attached files.January 8, 2024 at 6:11 pm #25274bigk64Participanthere
January 8, 2024 at 6:12 pm #25275bigk64Participantsent in email also?
January 8, 2024 at 6:23 pm #25276bigk64ParticipantNot sure how to send you other files?
January 9, 2024 at 12:47 am #25278spacedesk LeaKeymasterHi @bigk64,
Please save all the requested files in one folder then right-click “Send to” -> Compressed (zipped) folder, then send us the *.zip file.January 9, 2024 at 7:26 pm #25302January 10, 2024 at 1:38 am #25305spacedesk LeaKeymasterHi @bigk64,
Thank you very much for sending the requested files.Based on the dump file you sent, no spacedesk driver is involved in the system crash.
The crash is caused by this driver – “chdrvr01.sys”.
It is a CH Products driver installed in your primary machine.
Please refer to the dump analysis file we attached to this reply.To further analyze, please also send the setupapi.dev.log file located in C:\Windows\INF.
Please save it also in zipped folder.Attachments:
You must be logged in to view attached files.January 11, 2024 at 9:58 pm #25328bigk64Participanthere is the setupapi file.
Attachments:
You must be logged in to view attached files.January 12, 2024 at 3:50 am #25334spacedesk LeaKeymasterHi @bigk64,
Thank you for sending the file.Have you already checked the crashing (CH Product) driver that we mentioned?
It’s the driver for joysticks and other control devices. Maybe you can try to repair this driver or update it.January 13, 2024 at 5:23 pm #25348bigk64ParticipantOk checked CH Product driver did not see a repair option so I disabled it Spacedesk worked fine. CH product said it was all up to date. So, I uninstalled and reistalled CH Product. Once I Turn on Spacedesk computer crashes. So, for some reason CH product drivers and Spacedesk drivers will not work together. Any ideas?
January 16, 2024 at 1:36 am #25361spacedesk MarcelKeymasterThis is definitely a problem of CH Products joystick driver. Their chdrvr01.sys is crashing the PC with a BSOD (Blue Screen of Death). We had similar reports before. In which way this is related to spacedesk or even any other additional Indirect Display we cannot tell. We cannot troubleshoot or fix other companies’ broken drivers. Please report this to CH Products (an APEM Group Company). They are the only ones who can fix their own product.
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