Client disconnects and freezes PC

[spacedesk Lea]

Windows dump files cannot be opened using a simple text editor app, you have to use a specific tool like WinDbg (a debugging tools for Windows) to show the content of the dump file and for us to analyze it.

[Bluescreen_Error]

Hello i just made this Account because my PC freezes when i play Games like Elite Dangerous WHEN i am Disconnecting my Tablet during the Gamingsession.

The Entire PC just freezes and makes morsecode too.

I was connected via Wlan because my Samsung galaxy Tab s2 don’t can Tethering.

It works extremly smooth to watch Youtube/Twitch during make Rescue Flights. I paniced and unistalled the Software xD.

Are they News about this Issue?

[spacedesk Lea]

Hi @bluescreen_error,
We will try to reproduce and investigate it.
We will get back to you as soon as we have news regarding this issue.

In the meantime, since getting the diagnostic logs during the issue is not possible, please just send the diagnostic logs with just viewer connected, no need to reproduce the PC freeze.

[Bluescreen_Error]

Hi @spacedesk lea, thank you for you Reply… i just added 2 logs which was remainining after i Panicuninstalled Spacedesk xD ^^ i just came home from Work, i submit these Logs and go back to Couch/Sofa, i hope these are helping lol XD

lol? forum said i am not allowed to upload these types of files? XD

Edit: i loaded it quickly into my google drive… heres the link ^^

https://drive.google.com/drive/folders/1IvHnTRFJSoutxC_HHh_-N3qJ4poopgrU?usp=share_link

• This reply was modified 11 months ago by Bluescreen_Error. Reason: Files not able to upload^^
• This reply was modified 11 months ago by Bluescreen_Error.

[spacedesk Lea]

Hi @bluescreen_error,
Thanks for sending the logs.
We will continue to investigate this issue and try to reproduce it on our side (which is not yet successful).
We will get back to you once we have news regarding this issue.

• This reply was modified 11 months ago by spacedesk Lea.

[Bluescreen_Error]

Hello again @spacedesk Lea,
Thank you for the Reply.

Ok reproducing the Error should be straightforward:

1: Start high Demanding Games Like Elite Dangerous or Star Citizen.
2: Set the Game on the Mainmonitor to 1080p Borderless Window.
3: Setup a Video on the Tablet in Fullscreen mode in 1080p60Fps on Youtube or Twitch.
4: Play the Game and just disconnect from the Tablet during you are Playing and the Video running via normal Exit from Tablet or just deactivate WIFI.
5: Windows 11 Zooms out and in and then the Screen Freezes. Any Attempt to use the Keyboard or Mouse result in Rapidly Morsecodes. Game Audio runs normal, but i think the Graphic Card don’t liked xD. (Nvidia 1060 6GB, i7-7700 with 24 GB RAM on Windows 11 are my Specs.).

Hope that can help. 🙂 and thanks for helping me and us here 😀

[ozzymanborn]

Sory for replying old post but mine is similar. I am streaming with OBS and even when spacedesk is idle and waiting to use after disconnect I’m getting critical_structure crash. I have latest Nvidia and after uninstalled spacedesk 1.0.56 today there is nothing crash dump.

[spacedesk Lea]

Hi @bluescreen_error,
Can you please try the most recent spacedesk Driver v1056 and generate an updated diagnostic logs (via spacedesk Driver Console -> Diagnostics -> Save All Information).
Please make sure that spacedeskDiag.txt will be included in the diagnostic folder.

Hi @ozzymanborn,
Is it a blue screen crash?
Can you please try again with spacedesk installed and save the diagnostic logs?
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information.

PS: Saving all information will take a few seconds, then please send us the whole folder (2023-01-XX-XXXXX-spacedeskRuntimeDiagnostics) which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Bluescreen_Error]

@Spacedesk Lea Thank you for your Reply, here is my Folder, hope that helps. 🙂

Attachments:

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[spacedesk Lea]

Hi @bluescreen_error,
Thank you very much for sending the updated diagnostic logs.

By the way, does your PC also freezes upon spacedesk disconnect even without any game application running?

In the recent spacedesk Driver version, we already have native Android USB cable connection supported.
Just enable it via spacedesk Driver Console -> Communication Interfaces -> Android USB Cable, then plug your Android device USB cable to your primary machine.
Can you please try with USB cable connection and check if the PC freeze will still happen?

[Author]

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