Client app crashes at the starting on iOS 12.5.7

[yuta]

Hi team,

The client app v1.76 crashes at the starting on my iPad (iOS 12.5.7) so I can’t use it at all.
The issue found today (Jan. 19 in Japan), yesterday was fine.
I tried restarting the device, uninstall and install the app, but no luck.
Any solution?

Thank you in advance.

[spacedesk Christian]

Hi @yuta,
How does the crash occur? Does it happen upon launching the app or after connecting to a server? What type of connection are you using: Wi-Fi or Native USB?

[Turbostig72]

Hi Guys
Exactly the same problem, only started today. Worked fine yesterday.
IOS Version 12.5.7
Wifi Connection to Windowa PC

When the app on the ipad tried to start just flashes a blank white screen .

Many Thanks
Ian

[lparca]

I have the same problem, the app never stars and flashes a whitescren and shut down.

[yuta]

Hi.
It happens upon launching the app.
WiFi connection.
Thank you.

[spacedesk Christian]

Hi
Thank you very much for reporting this issue.
We have forwarded it to our iOS developer for checking.
We will get back to you as soon as possible.

[ivan1884]

19.01.24
iPad Mini 2,
iOS ver. 12.5.7

SpaceDesk client fails to start, after click on SpaceDesk icon screen becomes white for a while (like the app starting) and then SpaceDesk app crashes, without any additional info, nothing happens just back to “main screen”.

tested on Wi-Fi disabled/enabled, device connected/unconnected to PC

also, the same problem was on iOS 11 just before I updated the iPad, because I thouht this may depend on iOS version, but it doesnt

[ivan1884]

** UPD **

no difference how the app for iPad is downloaded.

tested both on :

– downloaded from the same Apple ID that shares both iPhone and iPad (iPhone version working), in this case a sign of a cloud appears for downloading. App doesnt work, crashes on launch.

– created a fresh Apple ID directly on iPad device running iOS 12.5.7
fresh download of SpaceDesk app from AppStore. App doesnt work, crashes on launch.

[skypilotYTS]

Same issue here, updated to 1.76 on my 3 iPads.

The ones on iOS 17 are fine, 12.5.7, the app opens and immediately closes. What’s odd is that it doesn’t actually “close”

Meaning, if you double tap the home button, the app is still there (like its loaded) but you can’t see it.

• This reply was modified 11 months, 1 week ago by skypilotYTS.

[aswq1254]

Hello
Thank you for fixing the iOS9 and iOS10 crash issue before.
I updated the App of one of the devices to 1.76 today and it also crashed.
iPhone 6S iOS10.2

[aswq1254]

I updated my iPhone 6s with iOS 10.2 to 1.77 today.
He also cannot open the App. The situation is the same as in 1.76.

[skypilotYTS]

Likewise,

Just updated to 1.77 on iOS 12.5.7 and the issue is still occurring in the same manner as 1.76

[lparca]

New update(1.77). Stil don´t working on IOS 12.5.7

[ivan1884]

20.01.24
iPad mini 2, iOS 12.5.7

just installed SpaceDesk ver. 1.77

The app still crashes on launch, this didnt fix the problem

[ivan1884]

can you please release special version of 1.75 which is known as last stable in App Store ? for those who need SpaceDesk

[Turbostig72]

Hi Guys
Yep can still confirm that 1.77 does the exact same thing. App briefly shows a white screen then disappears, shows as an active tab but does not function.
Cheers
Ian

[Turbostig72]

Hi Guys
Yep can still confirm that 1.77 does the exact same thing. App briefly shows a white screen then disappears, shows as an active tab but does not function.
Cheers
Ian

[ivan1884]

hello, I would like to inform that the last stable verion of SpaceDesk which really works on iOS 12.5.7 is ver. 1.75 build 862355169

this is the only info I managed to find on WEB and from several people using SpaceDesk on Facebook

[spacedesk Christian]

Hi
Thank you very much for your feedback.
Our iOS developer is currently investigating this issue.
We will get back to you as soon as a potential fix is available.

[spacedesk Christian]

We have released spacedesk iOS viewer v1.78 on the App Store, which includes a potential fix for the crash issue. Please update your viewer and try it.
Let us know if it resolves the issue for you.
We look forward to your feedback!

[skypilotYTS]

Confirmed, 1.78 has resolved the issue!

[dondonini]

Can also confirm that 1.78 has resolved the issue on my iPad Air!

[Turbostig72]

Awesome guys, confirming all sorted.
Thanks for sorting in a quick manner.
Cheers
Ian

[ivan1884]

thank you very much for the fix

so, could you please reveal what was the issue that caused such a problem ?

[yuta]

Hi, I also confirmed the 1.78 has resolved the issue.
Thank you very much for the fix!

[spacedesk Christian]

No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.

[Author]

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