Forum › Forums › spacedesk Discussions › Can’t use GestureSign with spacedesk

Viewing 12 posts - 1 through 11 (of 11 total)
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  • October 11, 2022 at 11:06 am #9246
    wlioi
    Participant

    The touch track jumps to the edge of the screen.

    October 11, 2022 at 11:13 am #9247
    wlioi
    Participant

    pic

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    November 9, 2022 at 8:09 am #9643
    spacedesk Lea
    Keymaster

    Hi @wlioi,

    What is your secondary machine? Android/iOS/Windows?
    Could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app (in your primary machine) by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue (touch track jumps to the edge of the screen)
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    • This reply was modified 2 years, 3 months ago by spacedesk Lea.
    November 9, 2022 at 10:25 am #9645
    wlioi
    Participant

    I tried it again and offered more tests if needed

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    November 9, 2022 at 10:42 am #9647
    wlioi
    Participant

    What is your secondary machine? Android/iOS/Windows?
    ———
    I have two pads. Their systems are harmony os2.0 and 3.0\It could be Android 11

    November 10, 2022 at 3:35 am #9663
    spacedesk Lea
    Keymaster

    Hi @wlioi,

    Thanks for sending the diagnostic logs.

    So you are using the spacedesk Android Viewer app from the Google Playstore, right?

    However, it seems that you did not download the Debug View first before switching the diagnostic ON..
    Could you please try again with Debug View available, then send us the updated diagnostic logs.

    November 10, 2022 at 3:52 am #9666
    wlioi
    Participant

    Yes, using the spacedesk Android Viewer in Google Playstore


    @spacedesk     Lea

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    November 10, 2022 at 3:56 am #9668
    spacedesk Lea
    Keymaster

    Does GestureSign works on your primary machine without spacedesk connected?
    Is your Windows 11 primary machine touch screen capable?

    • This reply was modified 2 years, 3 months ago by spacedesk Lea.
    November 10, 2022 at 4:03 am #9670
    wlioi
    Participant

    Without spacedesk, I couldn’t use the console’s touch screen capabilities. I don’t have a touchscreen monitor. No other touch screen problems have been found on spacedesk. The touch screen display is normal, but the touch screen trajectory of GestureSign will become a straight line on the edge of the screen, only to perform the sliding function. In addition, using win11 touch gestures in spacedesk is normal.

    November 10, 2022 at 4:06 am #9671
    wlioi
    Participant

    I uploaded a new demo video

    November 10, 2022 at 4:50 am #9672
    spacedesk Lea
    Keymaster

    Maybe that’s the problem. Maybe GestureSign only works on Windows tablet or Windows PC with touch screen main monitor.
    Please contact GestureSign support and verify if this app works on a normal desktop PC that don’t have touch screen monitor.

    November 10, 2022 at 5:01 am #9673
    wlioi
    Participant

    Well, thank you for your work

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