Forum Forums spacedesk Discussions Can’t connect to LAN

Viewing 15 posts - 1 through 14 (of 14 total)
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  • #27820
    Landy
    Participant

    I’m on Windows 11, and spacedesk doesn’t connect to the LAN.

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    #27827
    spacedesk Nicole
    Keymaster

    Hi @landy

    for connection issues, please try the tips of our user manual Troubleshooting chapter “Network Connection” topic (https://manual.spacedesk.net/NetworkConnection.html).

    #27829
    Landy
    Participant

    Thanks for responding.

    Spacedesk is already allowed through the firewall, and have also tried the other solutions but its still not connecting to the LAN

    #27830
    spacedesk Nicole
    Keymaster

    Hi @landy,

    which viewer app is being used (Android/iOS/Windows)?
    Can the viewer app discover the primary machine?

    Please send us the basic diagnostics – open spacedesk Driver Console and go to Diagnostics.
    Click “Save All Information” button, wait for it to finish and send us the generated folder (zipped/compressed).

    #27831
    Landy
    Participant

    Viewer app is Android
    No, viewer cannot discover the primary machine

    What address should I send the diagnostics to?

    Thx

    #27832
    spacedesk Nicole
    Keymaster

    Hi @landy,

    please attach the file on your next reply.

    #27837
    Landy
    Participant

    Zipped diagnostics attached.

    Thx

    #27842
    spacedesk Nicole
    Keymaster

    Hi @landy,

    the file isn’t attached. Please send it again. Thanks.

    #27856
    Landy
    Participant

    Hope it’s attached this time 😉

    Thx

    #27857
    spacedesk Nicole
    Keymaster

    Hi @landy,

    the file isn’t attached. If the file size exceeds 512KB, please upload it to Dropbox/Onedrive/Google Drive or similar and send us the link.

    #27861
    kostovite
    Participant

    Have you try using manual IP?

    #27871
    Landy
    Participant

    Yes, it didn’t work

    #27895
    spacedesk Nicole
    Keymaster

    Hi @landy,

    following up on the diagnostics. If the file size exceeds 512KB, please upload it to Dropbox/Onedrive/Google Drive/etc. and send us the link.

    Are the devices maybe connected to a public network? Have you checked Step 5 of our network connection troubleshooting (user manual link above)?

    #27907
    Landy
    Participant

    Zipped diagnosticss folder was less than 512 k but have uploaded to https://we.tl/t-05ddOyEsXK

    #27912
    spacedesk Nicole
    Keymaster

    Hi @landy,

    VPN is enabled on your machine.
    Please refer to the VPN topic of our user manual, https://manual.spacedesk.net/VPNVirtualPrivateNetwork.html.

Viewing 15 posts - 1 through 14 (of 14 total)
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