Can’t connect to LAN

[Landy]

I’m on Windows 11, and spacedesk doesn’t connect to the LAN.

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[spacedesk Nicole]

Hi @landy

for connection issues, please try the tips of our user manual Troubleshooting chapter “Network Connection” topic (https://manual.spacedesk.net/NetworkConnection.html).

[Landy]

Thanks for responding.

Spacedesk is already allowed through the firewall, and have also tried the other solutions but its still not connecting to the LAN

[spacedesk Nicole]

Hi @landy,

which viewer app is being used (Android/iOS/Windows)?
Can the viewer app discover the primary machine?

Please send us the basic diagnostics – open spacedesk Driver Console and go to Diagnostics.
Click “Save All Information” button, wait for it to finish and send us the generated folder (zipped/compressed).

[Landy]

Viewer app is Android
No, viewer cannot discover the primary machine

What address should I send the diagnostics to?

Thx

[spacedesk Nicole]

Hi @landy,

please attach the file on your next reply.

[Landy]

Zipped diagnostics attached.

Thx

[spacedesk Nicole]

Hi @landy,

the file isn’t attached. Please send it again. Thanks.

[Landy]

Hope it’s attached this time 😉

Thx

[spacedesk Nicole]

Hi @landy,

the file isn’t attached. If the file size exceeds 512KB, please upload it to Dropbox/Onedrive/Google Drive or similar and send us the link.

[kostovite]

Have you try using manual IP?

[Landy]

Yes, it didn’t work

[spacedesk Nicole]

Hi @landy,

following up on the diagnostics. If the file size exceeds 512KB, please upload it to Dropbox/Onedrive/Google Drive/etc. and send us the link.

Are the devices maybe connected to a public network? Have you checked Step 5 of our network connection troubleshooting (user manual link above)?

[Landy]

Zipped diagnosticss folder was less than 512 k but have uploaded to https://we.tl/t-05ddOyEsXK

[spacedesk Nicole]

Hi @landy,

VPN is enabled on your machine.
Please refer to the VPN topic of our user manual, https://manual.spacedesk.net/VPNVirtualPrivateNetwork.html.

[Author]

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