Forum › Forums › spacedesk Discussions › Cannot install

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  • June 1, 2023 at 4:17 pm #17401
    hcmgkss
    Participant

    I can download it but it won’t let me install it. When I try it says This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows installer package. Could you help me with this? @spacedesk lea

    June 2, 2023 at 1:41 am #17404
    spacedesk Lea
    Keymaster

    Hi @hcmgkss

    2 possible reasons:

    1. spacedesk MSI installer is in inaccessible location, please make sure that the spacedesk msi installer is in your local disk e.g. Download folder in C:\ directory.

    2. spacedesk MSI installer is corrupted or probably you downloaded an incomplete file, please check the file size.
    For spacedesk_driver_Win_10_64_v1067_BETA.msi, it should have 4.66MB file size.

    If #2 is the case your side, please download again the spacedesk MSI installer at https://forum.spacedesk.net#download.

    By the way, we moved your post to a separate topic to avoid confusion.

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