cannot detect sever ipad

[Game]

Hi

I cannot detect sever ipad.

I wait 20 min. its cannot find ipad.

I test find a IP can’t find it.

My ios 14.7.1 and computer Window 10Pro.

You can tell me how to fix a problem,pls.

Thanks.

[spacedesk Lea]

Hi @game
Please make sure that both primary and secondary machine are connected on the same local area network.
If you have a third party firewall software, please make sure that spacedesk or C:\Windows\system32\spacedeskService.exe is included in the exception list for incoming and outgoing connection.
For more details, please check Troubleshooting -> Network Connection chapter in spacedesk user manual https://forum.spacedesk.netuser-manual.

[Game]

Hi @Lea
I check local area network it’s collect
You can tell me how to firewall check included in the exception list for incoming and outgoing connection.
I have firewall software is Avast (Free version).
What should I do, tell me, I’m not very good at these things.

[spacedesk Lea]

Hi @game
We are not very familiar with Avast.
Can you please check if it has its own firewall settings?
And can you quickly try to disable the Avast and check if spacedesk can viewer can discover now your primary machine?

[Game]

Hi @Lea
I closed Avast and still can’t find it.

[spacedesk Lea]

Hi @game

Ok, thanks for the feedback.
Next thing to try is thru HTML5 viewer from your iPad.
Just open a web browser (e.g. Safari or Google Chrome) then go http://viewer.spacedesk.net/, then try to connect to the IP address of your primary machine.

[Game]

Hi @Lea
I tried and it still can’t find the device.
this is the picture.

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[spacedesk Lea]

Hi @game,

What is current network connection type (wired/wireless/USB tethering/WiFi Direct) on your Windows 10 and iPad?

Could you please check on your primary machine if spacedeskService is running?
Just run services.msc, find spacedeskService and check the status.

What is the current network profile on your primary machine? Is it Private or Public?

If you are using wireless network, are both primary machine and iPad device connected on the same wifi network with the same network band (2.4Ghz or 5Ghz)?

[Game]

Hi @Lea
My current network connection type is wireless for both Ipad and computer.
Space desk it is open.
Both devices are on the same frequency band.(5G)
My current network profile on primary machine is public.

• This reply was modified 3 years, 1 month ago by Game.

[spacedesk Lea]

Hi @game,

Could you please try with Private network profile.
I think with Public network, network discovery is switched off.

By the way, please try our most recent spacedesk Driver v1.0.16 that we just released on our website https://forum.spacedesk.net.

[Game]

Hi @Lea
Oh, I can connect now.
Thank you so much.

[Author]

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