Cannot Detect Primary Machine

[eliane.peixoto7]

Meu PC Server não é encontrado pelo Cliente.
Ja verifiquei as opções de exceções no fireware e estão na mesma rede cabeada. Estou enviando anexado o log pra ver se conseguem me ajudar. Envio também o print de softwares incompativeis.

[spacedesk Lea]

Hi @eliane-peixoto7,
Please check the chapter Troubleshooting -> Network Connection in the user manual https://forum.spacedesk.netuser-manual/#item_489.

[eliane.peixoto7]

Boa tarde.
Já visitei todos os campos do manual e realizei os testes, ainda não consigo fazer com que meu cliente encontre o server.

[spacedesk Lea]

Hi @eliane-peixoto7,

On which viewer app are you trying to discover and connect? Android/iOS/Windows?

For further analysis, please send us the diagnostic info on your primary machine.
Just open the spacedesk Driver Console app -> Diagnostics -> click “Save All Information” button.

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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