Black Screen with Connected – Display Off 2

[Viynd]

hello, I use my laptop as 2 screens, my laptop is connect but does not display anything I have uninstall spacedesk on my computer principal and reinstal and its still not working. Thanks to answer me

[spacedesk Lea]

Hi @viynd,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the Display Off issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Viynd]

voilà mon fichier comprésser

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[Viynd]

Here is my compressed file

[spacedesk Lea]

Hi @viynd,
Thanks for sending the diagnostic logs.

Is the iOS viewer app showing plain black screen? or is it showing “Connected – Display-Off” text over the screen?
When you try to connect your iPhone client, does the spacedesk Driver Console showing the connected iOS Viewer client underneath Connections -> Active ( # connected)?
Please also check if there’s a detached (grayed out) display in the Windows Display Settings.

Could you please also try with your “Famatech Radmin VPN Ethernet” network disabled?

[Viynd]

IOS viewer app showing “connected- Display-Off”

[spacedesk Lea]

Hi @viynd,
Ok.
When you try to connect your iPhone client, does the spacedesk Driver Console showing the connected iOS Viewer client underneath Connections -> Active ( # connected)?
Please also check if there’s a detached (grayed out) display in the Windows Display Settings.

Could you please also try with your “Famatech Radmin VPN Ethernet” network disabled?

[Viynd]

where can i see spacedesk driver console?

[Viynd]

i uninstall “famatech radmin vpn ethernet” and in my settings there is no detached display (grayed out)

[Viynd]

where can i see the connected iOS Viewer client underneath Connections -> Active ( # connected)

[spacedesk Lea]

It’s the spacedesk Driver Console you used for diagnostic logs.. just open it again by clicking the spacedesk tray icon on your task bar’s notification area..
Please check the attached screenshot.

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[Viynd]

ok, here is a pic but my screen is still black

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[spacedesk Lea]

Ok. Can you please also include the “Connections – Client Information” of this connected client in the right page?

[Viynd]

…

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[spacedesk Lea]

Hi @viynd,

Thanks for sending the screenshot.
Could you please try to press the Windows logo key + P hotkey, then select “Extend”.

[Viynd]

it was already on extend

[spacedesk Lea]

I see.. though in the spacedesk Driver Console it shows that the display mode is in Duplication mode..
Next, could you please try to switch OFF the Videowall mode?

[Viynd]

how to disable videowall mode

[spacedesk Lea]

In the spacedesk Driver Console -> click the CONTROL, then you will find the Videowall status switch button.

Another thing, please disable the Nvidia ShadowaPlay/In-game overlay/screen recording in your primary machine, based on the diagnostics you sent it is currently active. You can verify it in spacedesk Driver Console -> Diagnostics -> Incompatible software products.

[Viynd]

it works thank you very much

[Author]

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