an error has been encountered while installing spacedesk driver .installation wi

[pandinyt0]

I tried to install spacedesk and I got this error what would be the solution

[spacedesk Lea]

Hi @pandinyt0,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[pandinyt0]

gracias por responderme

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[spacedesk Lea]

Hi @pandinyt0,
Thanks for sending your dxdiag info however, the two most important log files are missing, please send it too.
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

[pandinyt0]

aqui les dejo los 3 archivo

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[spacedesk Lea]

Hi @pandinyt0,

Thank you very much for sending the requested logs.

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.

[pandinyt0]

no aparece spadeck

[spacedesk Lea]

Hi @pandinyt0,

Thank you very much for the feedback.

We are currently checking your setup log file, have you succeeded installing other driver software?
Is it only failing with spacedesk installation?

[pandinyt0]

si solo con spacedesk

[spacedesk Lea]

Hi @pandinyt0,

Could you please try to run SFC Command in your Windows 10 machine?
This will scan and repair any corrupted files in your machine.
Just run Command Prompt as Administrator then type the command: sfc /scannow

For assistance, please check this link: https://www.windowscentral.com/how-use-sfc-scannow-command-fix-problems-windows-10

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