Выдаёт ошибку при скачивании драйвера

[KiTRUS]

Скачиваю драйвер идёт установка потом выскакивает ошибка по типу перезапустите и всё будет нормально НООООООООО после перезапуска всё так же

[spacedesk Christian]

Hi @kitrus,
for further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[KiTRUS]

Вот

[spacedesk Christian]

Hi @kitrus,
Unfortunately, the file exceeds the allowed size.
Could you maybe try to split the contents of the diagnostics into 2 folders and just upload 2 zipped folders?
Or maybe upload the zip file in the dropbox or other file hosting services and just send us the download link.

[KiTRUS]

И вот

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[KiTRUS]

Вот тут

[KiTRUS]

https://disk.yandex.ru/d/LwaSVSik8dHTsA

[KiTRUS]

Ну что?

[spacedesk Christian]

Hi @kitrus,
Could you please try the following suggestion:
1. copy the msi and paste it to a different drive. e.g Local Disk (D:) then try to install it again.
2. if the above suggestion doesn’t work, please try to install it in a different installation folder. Also, make sure not to put any spaces between the folder name.
please refer to the attached screenshot

• This reply was modified 7 months, 1 week ago by spacedesk Christian.

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[KiTRUS]

Проблема в том что у меня только диск C есть ещё варианты?

[spacedesk Christian]

Hi @kitrus,
I see, but have you tried #2? Did it fail too?

[KiTRUS]

Ну я типо убрал из диска C файл MSI скачал программу просто на диск C тоже не сработало

[KiTRUS]

А вот допустим у меня рядом второй ноутбук на Windows 10 там нормально скачивается

[spacedesk Christian]

Hi @kitrus,
that means the issue is only happening on your 1st machine, the problem lies on that machine somewhere. have you tried suggestion #2?

[KiTRUS]

Я уже сказал что пробовал

[KiTRUS]

Я же сказал что пробовал

[spacedesk Christian]

Hi @kitrus,
Could you please check your msi user permission? just right click on the msi > properties > go to security tab > click your user name (the one you are using) > then see if “write” and “Full control” is checked.
please refer to the attached screenshot.

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