Forum › Forums › spacedesk Discussions › Connected Display off (phone display) and PC display freezes › Reply To: Connected Display off (phone display) and PC display freezes
Unfortunately, we cannot download your attachment, *.7z is not allowed.
Could you please follow the steps below on how to get the diagnostic logs for this issue for further analysis.
– open the spacedesk Driver Console app -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue then disconnect manually
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.