Forum Forums spacedesk Discussions From Pc To Ipad ‘Connected display off’ Reply To: From Pc To Ipad ‘Connected display off’

spacedesk Lea

Hi @bqb3927586,

Thanks for sending the diagnostic logs.
However, we also need the DebugView log file. Could you please run again the diagnostics with the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.