Forum Forums spacedesk Discussions Touch tap only works sometimes Reply To: Touch tap only works sometimes

spacedesk Lea

Hi @jmayes5jmayes-com,

For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and send touch input for several times to reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

Please also try to enable some touch setting on your primary machine (Windows Settings -> Ease of Access -> Mouse Pointer).
Please check the attached screenshot for assistance.

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