Forum Forums spacedesk Discussions Cannot use Spacedesk whilst in NVIDIA Mosaic/Surround Compound Reply To: Cannot use Spacedesk whilst in NVIDIA Mosaic/Surround Compound

spacedesk Lea

Hi @brad,

We don’t actually know if spacedesk supports Nvidia Surround feature, we have never tested it due to lack of resources.
For further analysis, could you please send us the diagnostic logs for this issue?
JUst follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue (please try with smaller resolution e.g. 1024×768)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

If possible, can you also maybe send us a short video while reproducing the issue?