Forum › Forums › spacedesk Discussions › My screen is still black when connected. › Reply To: My screen is still black when connected.

May 5, 2022 at 8:34 am #7842
spacedesk Lea
Keymaster

Hi @michal400,
Thanks for sending the new diagnostic logs, unfortunately the DebugView log file is missing.
Please click the Download button beside the DebugView first before switching the Diagnostic Collection ON.

– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app the shows black screen
– switch Diagnostic Collection OFF
– click Save All Information button