Forum Forums spacedesk Discussions SonarPen – drawing in photoshop Reply To: SonarPen – drawing in photoshop

spacedesk Lea

Hi @jamesson,
Did you also calibrate the SonarPen? And allow the Microphone permission in the SonarPen settings?
If yes and it still did not work, please send us the diagnostic logs of this issue for further analysis.
– open spacedesk Driver Console -> Diagnostics in your primary machine
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue (by sending several SonarPen input from your Android viewer)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.