Forum › Forums › spacedesk Discussions › My installation being encountered › Reply To: My installation being encountered

February 21, 2022 at 5:47 am #6533
spacedesk Renz
Keymaster

Hi @zxxd1527,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

Thank you!