Forum › Forums › spacedesk Discussions › When I start connection my screen on primary machine freeze and second is blank › Reply To: When I start connection my screen on primary machine freeze and second is blank
Is the main monitor instantly frozen when the spacedesk connection is made?
For further analysis, could you please send us the diagnostic logs on your primary machine.
Just run spacedesk Driver Console -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.